Help Centre

Everything you need to get the most out of ClosetWiz — your AI wardrobe and secondhand marketplace. Can’t find an answer? Email support@closetwiz.co.uk and we’ll help.

Getting started

Creating an account

Sign up with your email — we send a one-time code to verify it, then you set a password and add your name, address, and sizes. You can also sign in with Google or Apple. You must be 18 or over.

Signing in with Face ID / Touch ID

Turn on biometric unlock in Profile → Preferences to open the app with Face ID or Touch ID.

Your sizes

Add your top, bottom, and shoe sizes in Edit profile. They pre-fill marketplace filters so you see items that fit.

Your wardrobe

Adding an item

Tap the + button and photograph a garment. ClosetWiz removes the background and uses AI to tag the item — type, colour, brand, and style — which you can edit. Add tops, bottoms, and footwear to build your closet.

Editing or removing an item

Open an item and tap the pencil to edit its details, or use the menu to delete it. Search your wardrobe from the Closet tab.

Wear tracking

Mark “I wore this today” on an item to track wears and days-since-worn. We’ll nudge you to restyle pieces you haven’t worn in a while.

What happens to a sold item

When one of your items sells and the sale completes, it leaves your closet (the buyer receives their own copy). It can’t be re-listed after that.

Looks & planner

Generating an outfit

Use “Style Me” to have the AI build an outfit from your wardrobe for today’s weather and your plans, or build one yourself in the outfit builder.

Saving looks

Save outfits to “My Looks”. Open a look to share it as a branded image, or list it for sale (see Selling).

The planner

Plan outfits for upcoming days in the Planner. On the day, confirm you wore it — that logs the wear. Your upcoming planned outfits also appear on the Home screen.

Buying & offers

Buy Now vs. Make an offer

On a listing you can Buy Now at the listed price, or Make an offer. Offers don’t expire, and the seller can accept or decline. If they accept, you’ll be notified and can pay at the agreed price. Several buyers can make offers on the same item — the first to pay secures it.

Free items and donations

A free item is claimed rather than bought — you pay only the postage.

Checkout & delivery address

At checkout you choose a delivery address (or add a new one), see the postage and total, and pay. You can save cards for faster checkout in Profile → Payment methods.

Buyer protection

Your payment is held and only released to the seller after your item is delivered and a short protection window passes. If it doesn’t arrive or isn’t as described, open an issue during that window and we can refund you from the held funds.

Tracking and receiving

You’ll be notified when your order ships and when it’s delivered. On delivery, the item is added to your wardrobe. You can also tap “Mark as received”.

Where to find your orders

Profile → Purchases shows your orders and their status. Offers you’ve made are under Profile → Offers on the app.

Selling

Listing an item

Open an item and tap “Sell or donate”. Set a price (or choose Donate), condition, size, and a pickup address — a pickup address is required. You can also list a whole look from My Looks.

Fees — what you keep

ClosetWiz takes a 10% fee on the item price (not postage), shown as you set the price (“you’ll receive £X”). There’s no fee to buyers. You keep the rest of the sale plus the postage that covers your label.

Managing offers

Buyers can make offers on your listings. Review them under Profile → Offers and accept or decline each. Accepting lets that buyer pay; the listing stays live until someone pays.

Shipping a sale

When an item sells, go to My Listings → the order and buy a shipping label (“Buy label & ship”). Print it, attach it, and post the parcel. Tracking updates automatically.

Your listings & their progress

Profile → My Listings has Selling and Donations tabs, and progress filters (All, To ship, In transit, Completed, Cancelled) so you can track fulfilment.

Payments & payouts

How payments work

Payments are handled securely by Stripe — we never see your full card number. Buyers can save cards for faster checkout.

Getting paid (payouts)

To receive money, set up payouts from Profile → Balance (a one-time Stripe onboarding, including the identity check required by law). Your balance is held with Stripe and paid to your bank when you withdraw.

Withdrawing your balance

Open Balance → Withdraw. Standard withdrawals are free (1–2 business days); an optional instant withdrawal carries a small fee. A short reserve may apply after a sale completes, and amounts shown are after the 10% fee.

Account & privacy

Editing your profile

Tap the pencil on your profile to change your name, photo/avatar, address, and sizes.

Notifications

Manage what you’re notified about in Profile → Notifications. We send updates about offers, sales, shipping and delivery, and gentle wardrobe/planner reminders.

Your data and privacy

See our Privacy Policy for what we collect and how it’s used, including AI photo processing.

Deleting your account

Profile → Delete account removes your personal data. Records tied to completed orders and payments are kept in anonymised form as the law requires; any open obligation (a sale to ship, or a balance) must be settled first.

Safety & support

Reporting a listing or user

Every listing has a report control, and you can report a seller. We review reports and remove content or users that break our rules.

Blocking someone

Block a user to hide their listings from you and yours from them. Manage blocked users in Profile → Blocked users.

Prohibited items and content

Don’t list counterfeit, stolen, unsafe, or recalled items, and don’t post objectionable content. See our Terms & Conditions for the full rules — ClosetWiz has zero tolerance for objectionable content and abusive behaviour.

Still need help?

• Support: support@closetwiz.co.uk
• Privacy: privacy@closetwiz.co.uk